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FAQs


Q:Who will be cleaning my property?
A:Once you call us we will assigne a team of highly trained professionals that will clean your home. Most of our cleaners have a long history with us and are with us from day one. Our cleaning services are performed by teams of two or, most often, three individuals. They work under the guidance of a Crew Leader. The team will arrive promptly and uniformed. All employees are certified, insured, and bonded.


Q:What are your working hours?
A:Our service hours are 7:30 a.m. – 6:00 p.m. However, if that time is not convenient and you have other your preferences we will make every effort to cater to your specific needs.


Q:What if I am not satisfied with the result?
A:Please, feel free to inspect the work our cleaners done once they complete all tasks. If you are not present at the time simply call us within 24 hours. We’ll return to complete the cleaning to your full satisfaction. We guarantee 100 % customer satisfaction. We’d have it no other way!


Q:Do you carry your own equipment and supplies?
A:Yes. You do not have to worry about that. We use the best cleaning products and supplies available on the market. Part of what makes us so successful is the cutting edge equipment we have. The cleaning results our teams provide are impeccable.


Q:Do I need to be home while you are cleaning my home?
A:No. Most of our clients prefer to clean their home during their working hours. Thus, when they finally got home after a long day they can relax and enjoy the cozy and refreshed atmosphere at their houses without being disturbed. Typically they provide us a key. Other entry arrangements can be made as well.


Q:What if I need to change the service day?
A:That is not a problem. Please, give us a notice as soon as possible and we will arrange new appointment at convenient time and date for you.


Q:Can I specify the day the cleaning team will come?
A:We strive to meet all requirements of our clients. You will be able to chose the date and time. In case we are overbooked for that date you will be presented with the most suitable alternative options.


Q:What if I have a question that is not posted here?
A:Please contact us. One of our courteous and friendly representatives will be available to give you more information. We can give our residential and commercial customers within the area of London cleaning tips that will make the maintenance of your property between our sessions fast and easy.


Q:How do you select your staff? Can they be trusted?
A:Our cleaning staff is fully insured and vetted. We employ cleaners, once they have gone through thorough background check. You can rest at ease knowing that your home and your belongings are in trustworthy hands. We guarantee that nothing will be damaged or stolen. Our staff has solid industry experience and unparalleled expertise in the field as well as full public liability cover.

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